Dear %Title% %CustomerLastName%,

Regarding your order %OrderId% from ELC. We regret to inform you that your order has been cancelled as we have been unable to complete the payment on your %CardDetails%.

An issuing bank will often decline an attempt to charge a card if the name, expiry date or address details you entered on our website do not exactly match the banks information.

Please feel free to purchase the items again by clicking on the link to our website below, but please be sure to double check the information when entering it.

Below are the items affected by the cancelled order: %CancelledItemsTable%
We hope you will be able to resolve the issue promptly so we can complete your purchase soon (a new order will need to be created).

Kind Regards,

ELC Customer Services