How will my security question and answer be used?

In the event we receive a telephone inquiry involving sensitive information, prior to acknowledging or discussing any account specific information with the caller we will first look to verify that caller's identity. This is accomplished through a multi-tier security process. One tier requires that the caller provide an answer to the security question which exactly matches the answer we have on file. Otherwise, the request for information will be denied and potential lock-down placed upon the account.

Additionally, your security question and answer will be used to verify your identity if you lose your password.