frequentlt asked questions

We've chewed our pencils and racked our brains, and tried to come up with all the questions we think you might have about the Big Birthday Club. Don't worry if you can't find the answer to your question here. Simply email us with your question and we'll do our best to help.

Q: What is the Big Birthday Club?
A: The Big Birthday Club is a free club open to children in the UK aged 0-6 years.
As a member, you'll get loads of great ideas for presents and parties, and there's fun stuff for your child to play with too.
We'll also give you a 20% off voucher to help make the most of your birthday buys.
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Q: How much does it cost to join the Big Birthday Club?
A: Nothing - it's completely free.
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Q: Can children of any age join?
A: The Big Birthday Club is open to children aged 0-6 years. If your child is older than six they will not receive an email or pack from the Big Birthday Club, but you can still access lots of party ideas on the Big Birthday Club website.
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Q: How long does it take for my membership to be activated?
A: As an existing member you don't need to worry about this as you're already in the club!
But if you know someone that's thinking of becoming a member we'd recommend that they join up at least eight weeks before their child's birthday to avoid any disappointment on the big day.
Signing up online is the quickest way to activate your membership.
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Q: What do I get as a Big Birthday Club member?
A: As a member, you'll receive birthday gift ideas carefully tailored to your child's age, party ideas and inspiration – plus a 20% discount to help you buy that perfect present.
If you've asked to receive Big Birthday Club emails we'll send you:

  • an email one month before your child's birthday with your 20% off voucher
  • an email the day before your child's birthday telling them about the fantastic games or activities they can play with on the site
  • exclusive special offer emails throughout the year

If you've asked to receive the Big Birthday Club pack by post we'll send you:

  • a pack shortly before your child's birthday which includes a birthday treat for your child
  • a 20% discount voucher and fun party games to play

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Q: What will I find on the Big Birthday Club website?
A: Well, if you're reading these FAQs then you're already here! So hopefully you've spotted all the fun stuff for you and your children, including:

  • party help for you in the form of present, party bag and party games ideas
  • party invites, sea creature masks, thank you and birthday cards to download
  • fun interactive games for your child to play
  • print-out activities to download, print out and give to your child to complete

Don't forget to keep visiting the site as we'll be adding new games and content all the time.
If you've asked to receive the Big Birthday Club pack by post we'll send you:

  • a pack shortly before your child's birthday which includes a birthday treat for your child
  • a 20% discount voucher and fun party games to play

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Q: How do I add more children to the club, change my details or leave the club?
A: We want to make it easy for you to manage your membership details.

If you signed-up online:
All you need to do is log in at www.elc.co.uk as usual and click on the Big Birthday Club link at the top of the homepage – this will take you to the Big Birthday Club website.
Once you're at the Big Birthday Club website you will see the 'Membership information' box on the right-hand-side – you can add or edit child details here or change the way you receive communications from us. Please note, you must have the 'post' optin box ticked to receive a birthday treat for your child.
To unsubscribe from our emails just click on the link at the bottom of every email you receive from us. Or send us an email letting us know that you wish to unsubscribe from the Big Birthday Club.

If you signed-up by post or by handing a form into one of our stores:
Please send us an email and we will add or amend your child's details manually.
To unsubscribe from our postal communications just send us an email letting us know that you wish to unsubscribe from the Big Birthday Club.
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Q: I signed up for the Big Birthday Club but didn't receive my pack in the post. Why?
A: We're really sorry to hear that. There may be several reasons why this happened, so to help us work out why please check the following things:

  1. Have you opted-in to receive postal Big Birthday Club mailings from us? To find out whether you have, check your membership details on the website or email us
  2. Was your child 1-6 years old at their last birthday?
  3. Do we have your correct address?

If you're still unsure as to why you wouldn't have received your pack please send us an email letting us know the following information:

  • When and where you signed up
  • What your postal address is (including postcode)
  • What your child's name and date of birth is

We'll do our best to find out what's gone wrong and sort it out.
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Q: How secure are my child's details?
A: Very secure. We've invested heavily in web security at elc.co.uk, to ensure that any information you send us remains 100% private.
And elc.co.uk is independently validated by the Verisign Secure Site Programme. This is a well-respected scheme that enables secure communication between you and this website. We will never sell, rent or disclose your child's details to anyone else.
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