Delivery Information

Delivery Options

Click and collect - You can have your order delivered to your local store for collection - Free on orders over £30 and charged at £1.50 per order for orders under £30 on all UK orders*. Only available on selected lines. All items in your basket must be available for Click and collect. Please see individual product pages for details.

Standard delivery is charged at £3.95 and is currently free on all orders over £40.00. We will deliver all stocked items within 5-7 days to UK Mainland, Northern Ireland and the Isle of Man. Exclusions apply.

Next Day Delivery (UK Mainland) - £4.95 - Order before 6pm Monday - Friday for next working day delivery.

Smaller items may be sent via Royal Mail

All of our deliveries are made Monday to Friday between 7am and 9pm.

Please be aware that some of our products are delivered directly from our suppliers - these items may take longer to be delivered than our normal delivery service and may not be available for our premium delivery services. For full delivery information on each item, please refer to the product detail page.

back to top

Delivery Time

Standard Delivery: Orders will be delivered within 5-7 days.

Next Day Delivery: Orders placed before 6pm will be delivered the next working day to mainland UK address

Smaller items may be delivered by Royal Mail

Unfortunately we are unable to specify a day or time for delivery, either at the point of order, or by calling our customer care team.

Next Day Delivery (before 6pm)

Orders Placed Before 6pm on... Will be Delivered by...

ordered Monday > delivered Tuesday

Tuesday...Wednesday

Wednesday...Thursday

Thursday...Friday

Friday...Monday

Saturday and Sunday...Tuesday

Next Day Delivery (after 6pm)

Orders Placed After 6pm on: Will be Delivered by:

Monday...Wednesday

Tuesday...Thursday

Wednesday...Friday

Thursday...Monday

Friday...Tuesday

Saturday and Sunday...Tuesday

*Please be aware that this service is subject to credit card authorisation.

Our couriers deliver between 7am & 9pm. If you are not home when we attempt to deliver, the driver may leave your parcel(s) with a neighbour. Alternatively the driver will leave you a calling card so you can rearrange the delivery for a more convenient day. Please be aware that our couriers are not allowed to enter your property to deliver your order, therefore please make any arrangements necessary if you need assistance with large or heavy items.

back to top

Where we Deliver

We deliver to anywhere within the UK Mainland, Northern Ireland and the Isle of Man.

Please be aware that some of our products are delivered directly from our suppliers - these items may take longer to be delivered than our normal delivery service and can only be delivered to UK Mainland addresses. For full delivery information on each item, please refer to the product detail page.

If you are outside of UK Mainland, Northern Ireland and the Isle of Man:

We do not deliver to the Channel Islands, but we do have a store in Jersey who would be delighted to get the toys you require. You can contact our Jersey store on 00 44 (0) 1534 635 333. Alternatively, for delivery to the Channel Islands, or anywhere else in the world, you can order our products via Amazon.

We also have many Early Learning Centre Franchise stores around the world.

back to top

International Deliveries

We do have many Early Learning Centre Franchise stores around the world, but currently do not offer overseas delivery via our website.

You can find the details for our International stores on our Overseas page on our website. Their contact details are also available here and they will be delighted to help you.

If you can't find a store listed that is near to you, we are constantly developing Early Learning Centre Franchises worldwide, so please watch this space! Alternatively, you can order our products via Amazon where you can arrange overseas deliveries.

back to top

Click & Collect

When you order you now have a choice of having your order delivered to you at home or work, or you can collect it from a participating store. This is a free service is available in the UK. Look for the "Available for in-store collection" text.

When you place your order, you will be able to choose your collection day. If you are collecting your order from Inverness, Aberdeen or Nothern Ireland, there may be a further day's delay. If you have any queries about your order, please contact the store directly for more information.

Don't forget to to take your order reference and details to store to collect your order. Please bring a printout of your order summary, or the text or email confirmation as proof of purchase. If you are unable to collect your order for any reason, please phone the store and let them know.

Please be advised that we will hold your order for a maximum of 7 days, after which time your order will be returned to our warehouse

back to top

Where is my order?

Orders placed on Standard delivery will be delivered within 5-7 working days and we deliver between the hours of 7 am & 9 pm.

Orders placed on a Next Day Service will be delivered the next working day when placed before 5pm (excludes weekends).

Please note: If your order has been placed after 5pm on a Friday or has been placed on a Saturday or Sunday, your order will arrive the following Tuesday) All of our deliveries are made Monday to Friday between 7am & 9pm.

We work in partnership with different couriers for all of our deliveries, excluding Gift Vouchers and smaller items which are sent via Royal Mail.

Please be aware that some of our products are delivered directly from our suppliers - these items may take longer to be delivered than our normal delivery service. These lines are not available for premium delivery for this reason. For full delivery information on each item, please refer to the product detail page.

back to top

Order Tracking

Currently we do not offer this facility but we can confirm that you will receive notification once your order has been dispatched. If you do not receive delivery within your expected time frame you can contact us by clicking the "Contact ELC" link below. You can also contact our Customer Care Department by telephone, please click here for the full details. Our couriers will attempt to deliver between 7am & 9pm.

Smaller items may be sent via Royal Mail

Please be aware that some of our products are delivered directly from our suppliers - these items may take longer to be delivered than our normal delivery service. For full delivery information on each item, please refer to the product detail page.

back to top