Click and collect Service
- What is Click and collect?
- Which items can I order for Click and collect?
- Is there a charge for Click and collect?
- How soon can I collect my order?
- How can I choose Click and collect?
- What do I need to bring when I collect my order?
- Can someone else collect my order for me?
- What happens if I don't pick up my order?
What is Click and collect?
When you order you now have a choice of having your order delivered to you at home or work, or you can collect it from your local store. This service is available in the UK.
Which items can I order for Click and collect?
Delivery options for each product are shown on the product pages of our website. Look for the "Available for Click and collect" text.
Is there a charge for Click and collect?
No, this service is free of charge for all orders.
How soon can I collect my order?
When you place your order, you will be able to choose your collection day. If you order before 2pm, you will usually be able to select the next working day. At peak times, the lead time may be extended. If you are collecting your order from Inverness, Aberdeen or Nothern Ireland, there may be an additional day's delay. If you ordered on the Web you will receive an email and text message confirming when your order is ready for collection. If you have not received your text or email confirmation by your selected delivery date please contact the store directly.
How can I choose Click and collect?
Delivery options are shown on our online product pages to let you know whether the item is available for home delivery or Click and collect. At checkout, you will be able to choose your delivery option.
If you place your order in a participating store or by phone, please tell the customer assistant that you would like to collect the order from a participating store.
What do I need to bring when I collect my order?
When you collect your order, you will be asked for your order reference number. Please bring a printout of your order summary document as proof of purchase, or the text or email sent confirming your order is now available for collection, when you collect your order. Otherwise, please make a note of your order details and order number and take them with you to the store.
Can someone else collect my order for me?
Yes. They will need to answer security questions about you: your name, home address and email address or telephone number. It would be helpful if they could bring a printout of your order summary document as proof of purchase when collecting your order. If you can't print the document, please ask them to take a note of your order number and details as they will be needed at the store.
What happens if I don't pick up my order?
If you are unable to collect your order for any reason, please phone the store and let them know.
click here for store opening times, addresses and telephone numbers.