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Respecting your privacy

Can I feel secure using this site?
Yes. We are committed to protecting your privacy. We use the information we collect to process your order efficiently. We want you to be fully informed about how we guard your privacy, and about how we may use any information we gather about you.
Are my personal details kept private?
Any personal information provided to or gathered at www.elc.co.uk is controlled by Early Learning Centre Limited, Cherry Tree Road, Watford, Hertfordshire, WD24 6SH. We never make your details available to any third parties without your prior written consent.
Why does ELC need so much information from me when I order?
When you order, we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order. As an additional security precaution we also ask for your card security number. This is the last 3 digits on the signature strip on the back of your card. We ask for your telephone number, so we can contact you if there is a query with your order.

From time to time we do ask if you want to be kept you up to date with exciting offers and events at elc.co.uk and in our stores. We do not send you anything unless you have given us permission to do so.

If you have signed up to receive marketing communications from us, and want to change your mind, you can at any time.

If you receive emails from us, simply click the ‘unsubscribe' link at the end of any email you receive from us. If you receive postal mailings simply email your name, address and postcode to contactus@elc.co.uk and we will remove you from our mailing list.
What about entering competitions?
When you enter an on-line competition or other promotional feature, we may ask for your name, address and email address so we can administer the competition and notify the winners.
Why would I want to sign up, or set up an account at elc.co.uk?
Setting up an account with elc.co.uk enables you to have a more personalised experience every time you shop.
 

Signing up with us and setting up an account means that we store your delivery address details and those of anyone else to whom you might want to send an Early Learning Centre toy. When you've signed up, you don't have to retype all these details every time you order.
We can also let you know about specific offers you might find interesting.

I've heard how unsafe the Internet can be – how does elc.co.uk protect my details?
We use the latest technology to ensure that all your personal and credit card details remain completely confidential. Read more about our Security policy here
If I pay by credit card, does ELC keep hold of the details?
No. We never store credit card and other payment details.
I'm still unhappy about paying online. Can I still order?
Of course, it's no problem. If you prefer not to send your card details over the Internet, you can still place your order by phoning 08705 352 352 between 8 am and 10 pm 7 days a week.
Will elc.co.uk disclose my information to outside parties?
elc.co.uk may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

We employ other companies and individuals to perform functions on our behalf. These functions include fulfilling orders, delivering packages, sending postal mail and emails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services.

These companies and individuals will have access to the personal information they need to perform these functions, but they may not use it for any other purposes and are required to process the data in accordance with the UK 's Data Protection legislation.

We will only provide your contact details to third parties for marketing purposes if you have given us permission to do so. This means you specifically ticked the box in the “Your contact preferences” section of the site when you signed up with us and created your account.
What have I agreed to, by using this site?
By using our Website, you consent to the collection and use by elc.co.uk of any information you provide.
If we decide to change our privacy policy, we will update the information on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
What about ‘cookies' – how do they affect me?
This site uses cookies.

Cookies are pieces of data that are sent from our website to your browser, which may then store them on your computer system. Cookies cannot gather or store personal information. We use cookies to see how our website is used, find out what areas are popular, and then improve the site.

This site uses both ‘session cookies', which disappear as soon as you close your browser, and ‘permanent cookies', which are kept on your computer. Neither of these types of cookie stores or gathers any personal information about you.

To shop at elc.co.uk you need to have cookies enabled on your browser. The most common browser used today is Internet Explorer. To turn cookies on in Internet Explorer, please perform the following actions:

Select the 'Tools' option in the browser window
Select the 'Internet Options' menu
Select the Privacy tab, and set the level to 'medium-high'


This will ensure that cookies are enabled and the site will remember your details, without exposing you to unwanted 3rd party cookies.
I've still got questions. Who can I contact?
elc.co.uk welcomes your questions and comments about privacy. Please send an email to contactus@elc.co.uk